Kalimo – Subscription & Cancellation Policy
Last updated: 14 October 2026
1. About this Policy
This Subscription & Cancellation Policy explains how Kalimo subscriptions work, how payments are collected and how parents or guardians can cancel a subscription.
Kalimo provides online vocabulary-learning activities for children aged 9–16. Subscriptions are purchased and managed by a parent or guardian.
2. Subscription Access
An active subscription gives a child access to the learning activities included in the subscription plan available at the time of purchase.
Features may include:
Weekly vocabulary sets.
Vocabulary games and learning activities.
Stories and comprehension activities.
Weekly challenges and quizzes.
Weekly leaderboard participation.
Access to the Word Vault.
Features may be updated from time to time as Kalimo develops and improves the service.
3. Subscription Payments
Subscription prices, billing frequency and payment arrangements are displayed during checkout.
By purchasing a subscription, the parent or guardian agrees to the recurring payments shown during the purchase process until the subscription is cancelled.
Payments are processed by payment providers integrated with the Kalimo website. Kalimo does not receive or store full payment card details.
4. Cancelling a Subscription
A parent or guardian may cancel a subscription at any time through their account settings or by contacting Kalimo at hello@kalimo.co.uk.
Cancellation will stop future subscription renewals.
Unless stated otherwise during checkout, access to Kalimo will continue until the end of the current paid subscription period.
No further subscription payments will be taken after cancellation unless the subscription is renewed.
5. Refunds
Parents and guardians should review subscription details carefully before purchasing.
Subscription payments are generally non-refundable for periods that have already been paid for and during which access to the service has been available.
Nothing in this policy affects any legal rights that cannot be excluded under applicable consumer law.
If you believe a payment has been taken incorrectly, please contact hello@kalimo.co.uk.
6. Account Deletion
Cancelling a subscription does not automatically delete an account.
A parent or guardian may request account deletion by contacting hello@kalimo.co.uk.
Personal information will be handled in accordance with Kalimo's Privacy Notice.
7. Changes to Subscriptions
Kalimo may change subscription features, prices or plans.
Where required by law, or where a change materially affects an existing subscription, reasonable notice will be provided to affected subscribers.
8. Contact Us
If you have any questions about subscriptions, cancellations or payments, please contact:
Kalimo
Email: hello@kalimo.co.uk
Business address: Lytchett House, Poole, Dorset, BH16